Please click above

to give us a rating

Related Books
Rare
Service Fanatics - How to Build Superior Patient Experience the Cleveland Clinic Way written by James Merlino MD performed by Tim Lundeen on Audio CD (Unabridged)

Service Fanatics - How to Build Superior Patient Experience the Cleveland Clinic Way written by James Merlino MD performed by Tim Lundeen on Audio CD (Unabridged)£29.99

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in...

Management Lessons from Mayo Clinic - Inside One of the Most Admired Service Organisations written by Leonard L. Berry and Kent D. Seltman performed by Gary Regal on CD (Unabridged)

Rare
Management Lessons from Mayo Clinic - Inside One of the Most Admired Service Organisations written by Leonard L. Berry and Kent D. Seltman performed by Gary Regal on CD (Unabridged)
  Zoom
Our Price:  £19.99Earn 19 Loyalty Points
+

ISBN:  9781543663718
Genre - Main:  Non-Fiction
Genre - Specific:  Business
Duration:  697 mins
Length:  Unabridged
Author:  Leonard L. Berry and Kent D. Seltman
Performer 1:  Gary Regal

Availability:  

  


We are currently running a special offer leading to FREE UK postage on all orders of £40 or more


The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees.

This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success.

By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:

Demonstrate how a great service brand evolves from the core values that nourish and protect it

Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork

Present a proven prescription for creating sustainable service excellence

Learn how to apply the Clinic’s winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.

Be the first to Write a Review for this item!