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Driven to Delight - Delivering World-Class Customer Experience the Mercedes-Benz Way written by Joseph A. Michelli performed by Joseph A. Michelli on MP3 CD (Unabridged)

Driven to Delight - Delivering World-Class Customer Experience the Mercedes-Benz Way written by Joseph A. Michelli performed by Joseph A. Michelli on MP3 CD (Unabridged)
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ISBN:  9781480595767
Genre - Main:  Non-Fiction
Genre - Specific:  Business
Duration:  451 mins
Length:  Unabridged
Author:  Joseph A. Michelli
Performer 1:  Joseph A. Michelli

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New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy..

to elevate the company's customer experience to best-in-class across all brands and industries. The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz.

This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

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