New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy..
Patricia Routledge and Prunella Scales star in Ladies of Letters and Ladies of More Letters, the two popular BBC Radio 4 Woman's Hour series. Patricia Routledge is Vera Small and Prunella Scales is her friend (or maybe enemy), Irene Spencer. The two pass their time in regular correspondence and not an event goes by that is left unrecorded by the ladies of letters. Firstly there are the usual family problems to...