New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy..
"The Sunday Times top ten best seller. Thousands of lives have been saved by this spaniel. He is a best friend in dog's clothing. An RAF dog with his mossy feet firmly on the ground. A brave dog who has served his colleagues and his country with unstinting devotion. A dog in a million. This is the story of the partnership of Buster and Will, told by Will himself, describing how each came to save the other's life.