Say the Magic Words - How to Get What you Want from the People who have what You need written by Lynette Padwa performed by Matilda Novak on CD (Abridged)

Say the Magic Words Anyone who's tried booking a hotel room, talking with their child's teacher, or buying a new car knows that encounters that used to be simple now feel like micro-excursions to a foreign country.

Now a proven master of the popular reference book gives readers a passport to those daily encounters. Each chapter is a crash course in the culture of a specific field, its buzz-words, its policies, and the attitudes of its insiders. Here are the "magic words" that unlock information and secure cooperation -and the "absolute no- no's" that guarantee nothing but grief.

The insights come directly from the pros, and their advice is both entertaining and unnerving...